Privacy and Cookie Policy

KTM Powerstore

Your privacy is important to us. This privacy statement explains what personal data KTM Powerstore collects from you, through our interactions with you and through our products, and how we use that data.

What we collect

KTM Powerstore collects data to operate effectively and to provide you the best experience when using our site. You provide some of this data directly such as; applying for finance services and completing a contact form and other times when you interact on the site such as using cookies. When using our site we collect the following information:

  • When ordering we will collect; Name, email address, phone number, payment details, billing and shipping addresses
  • Order details
  • When using a contact form we will collect your; Name, email address, phone number, additional when using a booking form we will also collect your address and with a servicing/repair booking reservation we will collect vehicle details also.
  • When applying for finance services, we will collect further personal information including your financial details and work details.
  • I.P Addresses

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information and process it to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We use the information to improve our products and services.
  • To provide you with the services you request like; sending you purchased goods, invoices and statements.
  • When you provide your information to apply for finance we may pass your details to a third party so additional services can be offered to you such as limited finance offers.
  • If you provide consent, we will periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you provide.
  • With your consent, from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may also use the information to customise the website according to your interests and feedback.

Who we share your information with

KTM Powerstore only share information with the following selected third party supplier;

  • Motorcycle service providers; insurers, finance companies & warranty providers companies. MotoNova, Blackhorse, hpi, Satander, Mcams.
  • PayPal
  • Delivery companies to fulfil orders:
    • Royal Mail
    • DPD
    • FedEx
    • MyHermes
    • Parcel2Go
    • AlfaParcel
    • Parcel Monkey

We do not allow other companies to collect your personal data through online services unless it is needed to provide a service you requested.

Disclosing of personal information

In instances we may/need to disclose your personal information for the following purposes to:

  • We may disclose your personal information to any of our staff, agents, suppliers or subcontractors where it would be reasonable to do so. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)
  • We may disclose your personal information to any member of our group of companies where it would be reasonable to do so. (if consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)
  • We may be legally obliged to disclose your personal information
  • To the extent that we are required to do so by law
  • In connection with any ongoing or prospective legal proceedings
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
  • To any person who we reasonably believe may apply to a court to other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
  • Except as provided in this policy, we will not provide your personal information to third parties.

Data Retention

KTM Powerstore retains personal data for as long as it is necessary to provide you the products and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary we will hold data from our website for up to 7 years, after this period of no further action taken and will no longer need processing that data will be erased from our database, but these retention periods may be extended due to a legal obligation or resolving a dispute.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We also store all the personal data you provide on our secure servers and backup servers and any details of financial transactions entered via our website.

Website Hosting

Our website is hosted by Simple Servers, all information we collect as stated is also collected by Simple Servers and is stored on their secure database that is safeguarded and monitored 24/7, the data we collect is only used as stated on this privacy policy by KTM Powerstore and any third parties specified and not used by Simple Server only stored.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name

Cookie Description


Stores randomly generated key used to prevent forged requests.


Your session ID on the server.


Allows guests to view and edit their orders.


A link to information about your cart and viewing history, if you have asked for this.


Information on products you have emailed to friends.


The store view or language you have selected.


Indicates whether a customer allowed to use cookies.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the server to make pages load faster.


Facilitates translation of content to other languages.


Facilitates translation of content to other languages.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact section below on this privacy policy.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. With your consent, we may use your personal information to send you promotional information about third parties which we think you may find interesting.

Please refer to the ‘Individual Rights’ section to learn more about how you can control your data and the ‘Contact’ us section to correct any information about yourself.

Individual Rights

Under the General Data Protection Regulation 2018, you have multiple rights to your data as a user:

  • Request a copy of the personal information we have about you;
  • Have any inaccuracies contained therein corrected;
  • Have your personal data erased;
  • Have a restriction placed upon our processing of your data;
  • Object to any processing activities you may be subject to by us; and
  • To request your data provided to another processor if you so wish (data portability)

You can request to any of your rights by using the contact section below via a subject access request.

Changes to this Privacy Policy

KTM Powerstore will update this privacy statement when necessary to reflect customer feedback and changes in our products. When we post changes to this statement, we will revise the "last updated" date at the top of the statement. If there are material changes to the statement or in how we will use your personal data, we will notify you by directly sending you a notification via email. We encourage you to periodically review this privacy statement to learn how KTM Powerstore is protecting your information.


To contact us about your information and data we hold, you can contact our dedicated department to data information on